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Terms & Conditions


1. Introduction

Welcome to the Eastern Orthodox Store LLC web site. These Terms of Service govern your use of this site and the services provided through this site. Your use of this site and our services constitutes acceptance of these Terms of Service and creates a binding legal agreement, so please read them carefully. In case you use any current or future service or product of Eastern Orthodox Store LLC or its affiliates whether or not represented on Eastern Orthodox Store LLC web site, you also will be subject to the guidelines and conditions applicable to such service or business.

We reserve the right to decline orders for Orthodox Christian liturgical vestments which are ordered for use by women or vestments ordered for a person who has no canonical right to wear them. For example, it we have information that an ordered Bishop's vestments will be worn by a woman, we may decline such an order upon verification. Likewise, we reserve the right to decline orders for products with Orthodox Christian symbols if we have information that they will be used for outrage or dishonour acts or for pagan purposes. For example, we may decline an order for a Great Schema, if we have information that it will be worn by a layperson during Halloween procession.

2. Non-Responsibility

Eastern Orthodox Store LLC and its affiliates are not responsible in any manner for direct, indirect, special or consequential damages, howsoever caused, arising out of use of this web site, or reliance on the information or services provided by either.

3. Risk Of Late Arrival Or Loss

All items purchased from Eastern Orthodox Store LLC are delivered pursuant to a shipment contract. This means that the risk of late delivery, loss and title for such items explicitly and without any reservation or limitation pass to you upon our delivery to the carrier you select. Eastern Orthodox Store LLC, however, will reasonably and soundly act on your behalf, when instructed so by you, to help you communicate with the carrier from our end in order to retrieve your order or receive applicable reimbursement. We do not issue any reimbursement (-s) or refunds related to the late or lost orders until we receive such reimbursement (-s) from the carrier in question.

Eastern Orthodox Store LLC assumes no responsibility or liability to you or any other person for any losses, expenses, damages, delays, shortages, misdelivery, nondelivery, misinformation, or failure to provide information in connection with your order or shipment caused by events we cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs, cultural and health officials) with actual or apparent authority.

Eastern Orthodox Store LLC and its affiliates are not responsible in any manner for damages, including but not limited to damages which temperature-sensitive items (e.g. candles, incense, etc.) may suffer during shipping.

4. Sewing Disputes

Each custom-made item sewn by Eastern Orthodox Store LLC or its affiliates is double checked because we want to make sure you receive the item you ordered according to the measurements you provided to us. It is therefore of the utmost importance that you carefully read and correctly understand instructions on our Measurement Chart.

In the event that you want to dispute a garment in terms of measurements, you agree to ship it back to us for inspection via the carrier that we approve. We cannot make any decision to reimburse you or redo the thing relying on any third party's opinion or conclusion. If, for any reason, the item in question is not made according to the measurements provided, we will fully reimburse your shipping expenses and either redo the item and ship it anew at our expense or return your money. It is our policy and mission to guarantee your satisfaction.

5. Security deposits

All custom orders and especially those for jewelry products, church furniture and other wooden products, expensive or rare metal products (chandeliers, enamelled lamps, et.c) require a 50% security deposit. We must receive payment for such a security deposit prior to production commencement. After the start of production, you can cancel your order, but your security deposit will not be refundable. We can refund such a deposit only in case the production is not started on the date of cancellation request.

6. Returns

(a) All products, except for custom-made items, may be returned for credit or exchange if you are not satisfied with the product (-s) received.

(b) You need to contact our Sales Dept. via e-mail or WhatsApp for Return Authorization within 7 calendar days of order receipt. You can get a return authorization up to 30 days of the receipt of your order. No returns are allowed after 30 days.

(c) There are no returns allowed for custom-made items unless there is a quality problem or a written permission from our Sales Dept.

(d) Standard pre-made items from the What's on Sale section must be returned within 30 days after order reception. Standard-sized sewing products from the Clergy Vestments section are considered custom-made along with other products in the said section. Product must be in unused and/or in unworn condition, in original packaging and unsoiled. Standard-sized sewing products

(e) You would be responsible to pay the return shipping charge on any returns except for those related to a quality problem.

(f) Once returned product (-s) is received by us, we would issue you a credit or a refund. This process usually takes 1 to 2 weeks from the date the product was received.

(g) If you decide to return any part of, or your entire order, you would be responsible to pay the original freight charge, the return freight charge, any related Customs fees, duties and/or brokerage fees, and any applicable restocking fee which usually ranges from 5% to 25% of the order Subtotal.

(h) There are no restocking fees on exchanges on items less than $150 unless such an exchange relates to a custom-made item.

(i) Restocking fees for returned sewing orders are determined on a case-by-case basis and vary from 10% for simple products to 30% for large and/or expensive (over $1000) items.

(j) Generally, we do not allow returns of linear products (fabrics, trims, etc.) less than 5 m, unless you purchased a stand-alone piece. Restocking fees for linear products vary from 10% to 30% depending on the yardage and fabric type. This fee is determined by our Sales Dept. on a case-by-case basis.

7. Safety

Istok Church Supplies Corp.'s policy is to adhere to the highest electronic safety standards available on the market. While you shop at Eastern Orthodox Store, you are protected by the top-notch Secure Server inscription. Our site is also 100% compliant with PCI DSS regulations for secure credit card processing. When you enter your card data on our site, we do not see it, touch it or handle in any other way. By entering your data on our site, you simple create your personal payment profile with official credit card processing centre of PayPal.

8. Updates

As a customer, you may subscribe to our Newsletter (personal notification service) to occasionally receive e-mail updates about new merchandize, discounts, sales and general changes related to functionality of the Web site. Just send us an e-mail with the word "subscribe" in the Subject line.

9. Electronic Communications

Primary tool of communicating with customers in Eastern Orthodox Store LLC is e-mail. When you visit Istok's website (-s) or send e-mails to us, you are communicating with us electronically. You agree to receive communications from us electronically. We will communicate with you via e-mail, responding usually within 24-48 business hours. You consent that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

10. Privacy

Under no circumstances (except for those provided by the law) will Eastern Orthodox Store LLC reveal to a third party (unrelated to servicing your order) any information that we receive from you.

11. Your Conduct

Unacceptable actions and content on this site, listed below, will constitute grounds for blocking your access to this site, removal of posted material and non-fulfillment of your order. As condition of your use of this site and Eastern Orthodox Store LLC service, you shall not:

(a) Upload, post, email or otherwise transmit any content that is unlawful, harmful, threatening, harassing, defamatory, obscene, vulgar, invasive of another's privacy, hateful, or otherwise objectionable;

(b) Upload, post, email or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements) or any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

(c) Harm minors in any way;

(d) Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through this site;

(e) Upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software;

(f) Interfere with or disrupt (or attempt to interfere with or disrupt) this site or servers or networks connected to this site, or disobey any requirements, procedures, policies or regulations of networks connected to this site;

(g) Exhibit expressions of abuse, offensive language and imagery, obscenity, or pornography, including, but not limited to, child abuse, child pornography, depictions of minors engaged in sexual conduct or explicitly sexual situations, or any other material that could give rise to any civil or criminal liability under applicable provincial or federal law, or violating any laws or regulations of any governing body having jurisdiction over Eastern Orthodox Store LLC, its affiliates or users.

12. Reviews, Comments, Communications, And Other Content

Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Eastern Orthodox Store LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Eastern Orthodox Store LLC and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Eastern Orthodox Store LLC and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Eastern Orthodox Store LLC or its affiliates for all claims resulting from content you supply. Eastern Orthodox Store LLC has the right but not the obligation to monitor and edit or remove any activity or content. Eastern Orthodox Store LLC takes no responsibility and assumes no liability for any content posted by you or any third party.